Karam Kitchen ("we", "us", or "our") operates the website karamkitchen.ca and the online ordering platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).
1. Information We Collect
When you place an order or interact with our website, we may collect the following personal information:
- Contact Information: Name, email address, phone number
- Delivery Information: Delivery address (for delivery orders only)
- Order Details: Items ordered, customizations, special instructions, order history
- Payment Information: Processed securely through Stripe — we do not store your credit card information on our servers
- Technical Data: IP address, browser type, device info, pages visited (via cookies and analytics)
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your food orders
- To send order confirmations and status updates via email
- To communicate regarding your order (e.g., special instructions, scheduling)
- To process payments securely through our payment processor (Stripe)
- To improve our website, menu, and services
- To send promotional emails (only if you have opted in via our newsletter)
- To comply with legal obligations
3. Payment Processing
All payment transactions are processed through Stripe, a PCI-DSS Level 1 certified payment processor. Your credit card details are transmitted directly to Stripe over an encrypted connection and are never stored on our servers. Please refer to Stripe's Privacy Policy for information on how they handle your payment data.
4. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Stripe: For secure payment processing
- Email Service Providers: To send order confirmations and updates
- Legal Authorities: When required by law or to protect our rights
5. Cookies
Our website uses essential cookies to maintain your shopping cart session and login status. These are necessary for the website to function properly. We do not use third-party advertising cookies.
6. Data Retention
We retain your order information for a reasonable period to fulfill our business and legal obligations, including record-keeping, accounting, and tax purposes. You may request deletion of your personal data at any time by contacting us.
7. Your Rights
Under Canadian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for promotional communications at any time
8. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including SSL/TLS encryption for all data transmitted through our website, and secure server environments.
9. Contact Us
For any questions regarding this Privacy Policy or your personal data:
- Email: karamkitchenyeg@gmail.com
- Phone: (780) 761-3463
- Address: 12922 167 Ave NW, Edmonton, AB T6V 1J6